Over the years, Empower Network has been processing Subscription payments for your monthly products & services, such as…
And one thing has irked even the most organized of our membership — something we’re happy to resolve over the next few weeks.
Are you ready to hear more?
Be sure to keep reading, all the way to the bottom of this post.
Because we have some REALLY good news for you, and want to be sure you understand the change 100%…
(So you can embrace it 100%…)
Yes! Tell me more…
So, until now, all fees were processed on the day the subscription became active. Without fail.
That means that if you made a sale to a new member who started with a $25 blogging subscription — then upgraded a week later to Kalatu Premium — then upgraded a month later to the Inner Circle….
Your customer would effectively have 3 different payments — on 3 different days — causing confusion (and chargebacks…billing issues…the works).
What has Empower Network done to improve this?
That’s where the exciting news comes in :-)
We’re now moving to Combined Billing, which means that all recurring charges will be combined into ONE, single charge each month.
Combined Billing will simplify the billing experience for every customer…
… AND potentially reduce chargebacks for the company (and maintain commissions for you).
This change will be happening over the next few weeks, and a message is also being posted in the subscription section of your back office.
Important Action Steps for You:
- Your subscription billing date has been updated and you need to be aware of when your subscriptions will renew.
- Specifically look for this part of the page that shows the date and amount you can expect your subscriptions to renew:
- If you have any questions about the changes, please contact our Customer Support Team, and they’ll be happy to assist (but FIRST, please read the FAQ section below…)
- Watch your email for your commission reports as you’ll see they’ve changed abit too.
Remember, you can always see your existing and future subscriptions with the subscription page in your back office.
Combined Billing F.A.Q.
We understand – You have questions :-) Please review the list of FAQ’s below.
Q: Do I need to update my card, or will the subscription still bill on the card that is already set up?
A: You do not need to update your card information. This update is designed to make your life easier, so there is no other action on your part needed.
Q: What card will you bill if I have different cards for different subscriptions?
A: If you have three separate subscriptions on three separate cards, then they WON’T be combined into one singular billing. We ONLY combine subscription payments if they are on the same card, around the same date.
Q: Where can I find information about my subscriptions? I want to know when I will be billed next.
You can navigate to the “My subscriptions” page in your back office by following the steps below:
- Log into your back office here: empowernetwork.com/login
- Hover over “My Account” in the top right corner
- Click on “My subscriptions”
Alternatively, you can click this link if you are logged in:
Q: What happens if I cancel one or two subscriptions, but they are all due on the same day?
Even through our consolidation of these subscriptions, you may still cancel each individual subscription at your own discretion. If you decide not to continue with one of the subscriptions, then as long as you cancel it before the due date, you will not be billed for that portion of your total payment.
Q: What happens if payment was unsuccessful?
If your payment was unsuccessful and we were unable to charge your card, then you will just need to go back in and update your payment information for each subscription you want to keep active.
Your account will go into a GRACE period, where you can submit payment without repercussions, but will still eventually fall into LOCKDOWN.
Lockdown still has the same ramifications as before, you will lose access to that product.
Q: I have specific questions about the new subscription date I have now, who can I talk to about that?
We are equipped to field any questions you may have, and we can discuss what these changes mean for your specific account.
We are thrilled to have the opportunity to deliver a simplified process for all customers to benefit from…
So when you ask “WHY” the change? We’ll say…
“Because We Love You”
Tell us your thoughts, feedback, excitement, praise…in the comments below.
To your success!